Privacy Policy

Privacy Policy

CHICK Inc. (hereinafter referred to as the “Company”), which operates Kyoto Kimono Rental mimosa, recognizes that the proper handling and protection of customers’ personal information is an important responsibility.

The Company complies with the Act on the Protection of Personal Information of Japan, other applicable laws and regulations, and relevant guidelines, and hereby establishes this Privacy Policy as follows.

1. Scope of Application

This Privacy Policy applies to personal information obtained through the Kyoto Kimono Rental mimosa store operated by the Company, its website, reservation forms, inquiry forms, email, telephone, social media, and other methods.

Applicable website:

https://mk-mimosa-e.top

2. Personal Information We Collect

The Company may collect the following information to the extent necessary to provide its services.

Information Provided Directly by Customers

  • Name
  • Name pronunciation or phonetic spelling
  • Date of birth or age
  • Gender
  • Nationality
  • Address
  • Telephone number
  • Email address
  • Reservation date and time
  • Number of guests
  • Preferred kimono rental plan
  • Height and clothing or footwear size
  • Information regarding hairstyling, kimono dressing, and other optional services
  • Information regarding accompanying persons
  • Details of inquiries
  • Information required for reservation changes, cancellations, refunds, and related procedures
  • Any other information provided by the customer to the Company

Payment Information

The Company uses the reservation and payment system provided by JTB BÓKUN to accept reservations and process online payments.

Credit card numbers, security codes, and other payment information are processed by JTB BÓKUN or the payment service providers used by JTB BÓKUN.

As a general rule, the Company does not directly obtain or store credit card numbers or security codes.

For details regarding the handling of payment information, please also refer to the privacy policies established by JTB BÓKUN and the relevant payment service providers.

Information Relating to Photographs and Videos

When customers use the Company’s photography services, the Company may collect the following information:

  • Photographs and videos taken during the service
  • Date and time of the photography session
  • Photography location
  • Photography plan
  • Contact information required for delivery of photo and video data
  • Customer requests regarding photography and delivery
  • Any other information necessary to provide photography services

When the Company uses a customer’s photographs or videos on its website, social media accounts, advertisements, brochures, or other promotional materials, the Company will, in principle, obtain the customer’s prior consent.

The handling of photographs and videos for the provision of photography services is treated separately from their use for advertising and promotional purposes.

Information Collected Automatically Through Website Use

The Company’s website may automatically collect the following information:

  • IP address
  • Information about the device being used
  • Browser and operating system information
  • Pages viewed
  • Date and time of access
  • Referring webpage
  • Activity history on the website
  • Cookies and other identifiers
  • Approximate location information
  • Information regarding access to reservation pages and completed reservations

3. Purposes of Use of Personal Information

The Company uses collected personal information for the following purposes:

  1. To provide kimono, yukata, and other costume rental services
  2. To accept, confirm, modify, and cancel reservations
  3. To process reservations and payments through JTB BÓKUN
  4. To provide kimono dressing, hairstyling, photography, luggage storage, and other related services
  5. To prepare products and services according to customers’ height, size, preferences, and other requirements
  6. To provide information regarding reservation times, directions to the store, return deadlines, and other necessary matters
  7. To confirm the return status of rented items
  8. To contact customers regarding lost property, unreturned items, overdue returns, stains, damage, or similar matters
  9. To issue invoices, process payments and refunds, and perform accounting procedures
  10. To respond to inquiries, consultations, complaints, and other communications
  11. To photograph, record, edit, store, and deliver photographs and videos
  12. To use photographs or videos for advertising and promotional purposes with the customer’s consent
  13. To improve services, customer service quality, and the website
  14. To analyze website usage
  15. To prepare statistical materials and conduct marketing analysis
  16. To prevent fraudulent reservations, unauthorized access, impersonation, and other misconduct
  17. To address violations of the Company’s terms of use
  18. To take measures required by applicable laws and regulations
  19. To perform operations incidental to the purposes listed above

Except where permitted by law, the Company will not use personal information beyond the scope of the purposes of use disclosed or notified in advance.

4. Personal Information of Minors

When a minor makes a reservation for or uses the Company’s services, the Company may request the consent of a parent, guardian, or legal representative where necessary.

When a parent, guardian, or group representative makes a reservation for a family or group that includes minors, the person making the reservation is deemed to have the consent or authority necessary to provide the minors’ information to the Company.

5. Provision of Personal Data to Third Parties

The Company will not provide personal data to a third party without the customer’s prior consent, except in the following circumstances:

  1. When required by applicable laws or regulations
  2. When necessary to protect a person’s life, physical safety, or property, and obtaining the customer’s consent is difficult
  3. When particularly necessary to improve public health or promote the sound development of children, and obtaining the customer’s consent is difficult
  4. When cooperation is necessary for a national government agency, local government authority, or a person entrusted by such an authority to perform duties prescribed by law
  5. When personal data is provided in connection with a succession of business resulting from a merger, company split, business transfer, or other reason
  6. In any other case permitted under the Act on the Protection of Personal Information or other applicable laws and regulations

6. Outsourcing of Personal Information Processing

The Company may outsource the handling of personal information to external service providers to the extent necessary to achieve the purposes of use.

The principal outsourced operations may include:

  • Reservation acceptance and reservation management through JTB BÓKUN
  • Payment processing by JTB BÓKUN or related service providers
  • Website and server management
  • Photography services
  • Editing of photographs and videos
  • Kimono dressing, hairstyling, makeup, and other services
  • Website access analysis using Google Analytics
  • Customer support and reservation management
  • Accounting, taxation, and other administrative procedures

The Company appropriately selects its contractors and, where necessary, enters into agreements and conducts necessary and appropriate supervision to ensure that personal information is properly managed by such contractors.

7. Handling of Information by Businesses Located Outside Japan

External services used by the Company, including JTB BÓKUN, Google Analytics, cloud services, and social media platforms, may store or process customer information through service providers located outside Japan or on servers located outside Japan.

In such cases, the Company will take the measures required under the Act on the Protection of Personal Information and other applicable laws and regulations.

For details regarding the handling of personal information by external services, please refer to the privacy policies established by the respective service providers.

8. Joint Use of Personal Data

The Company does not currently jointly use personal data with other entities.

If the Company begins jointly using personal data in the future, it will publish on its website or through another appropriate method, before such joint use begins, the categories of personal data to be jointly used, the scope of joint users, the purposes of use, the party responsible for management, and any other matters required by law.

9. Security Management of Personal Information

The Company takes necessary and appropriate security measures to prevent unauthorized access to, loss, theft, alteration, leakage, destruction, or damage of personal information.

The principal security measures include:

  • Limiting personnel authorized to handle personal information and restricting access permissions
  • Proper management of accounts and passwords
  • Encryption of communications
  • Proper management of devices, documents, and storage media
  • Education and supervision of employees
  • Appropriate selection and supervision of contractors
  • Technical measures to prevent unauthorized access and similar incidents
  • Periodic review of the handling of personal information
  • Establishment of response procedures in the event of a personal data breach or similar incident

10. Retention Period of Personal Information

The Company retains personal information only for the period necessary to achieve the purposes of use or for the period required by applicable laws and regulations.

Reservation records, payment records, transaction records, accounting documents, inquiry histories, and records relating to accidents or disputes may be retained for the period necessary for legal compliance, dispute resolution, and other legitimate business purposes.

Personal information that is no longer required will be deleted, destroyed, or anonymized by an appropriate method.

Retention Period for Photograph and Video Data

As a general rule, photographs and videos retained by the Company in connection with photography services will be stored for six months from the date of the photography session.

Photograph and video data may be deleted in stages after the retention period has expired.

Data may be lost even during the retention period due to equipment failure, system malfunction, operational error, or other circumstances. Customers are responsible for saving delivered photographs and videos to their own devices, cloud storage, or other storage locations.

Photographs and videos used for the Company’s advertising or promotional activities with the customer’s consent may be retained separately for the period necessary for such advertising or promotional use.

11. Cookies

The Company’s website may use cookies and similar technologies to improve website convenience, understand website usage, improve services, and provide reservation functions.

A cookie is a small data file stored on the customer’s device by a website. Information collected through cookies alone does not ordinarily directly identify an individual customer.

Customers may disable cookies or delete stored cookies by changing their browser settings.

However, if cookies are disabled, certain functions of the Company’s website or reservation system may not operate properly.

12. Google Analytics

The Company’s website uses Google Analytics, an access analysis service provided by Google LLC, to understand website usage and improve the Company’s services and website structure.

Google Analytics uses cookies and similar technologies to collect information including:

  • Pages viewed
  • Date and time of access
  • Browsing paths within the website
  • Device used
  • Browser and operating system
  • IP address
  • Referring website
  • Approximate location information
  • Information regarding activities performed on the website

Information collected through Google Analytics is managed in accordance with the privacy policy and terms of service established by Google LLC.

The Company uses information collected through Google Analytics to analyze website usage, improve services, review page structures, and for other operational purposes.

Information collected through Google Analytics alone does not ordinarily directly identify an individual customer.

Customers may limit the collection of information by Google Analytics by disabling cookies in their browser settings. Customers may also stop the collection of data by Google Analytics by using the Google Analytics Opt-out Browser Add-on provided by Google.

If cookies are disabled, certain functions of the Company’s website or reservation system may not operate properly.

13. Advertising Distribution and Measurement Services

The Company does not currently use the following advertising distribution or measurement services:

  • Google Ads
  • Meta Pixel
  • TikTok Pixel

If the Company introduces any of these advertising distribution or measurement services in the future, it will update this Privacy Policy and publish the revised policy on its website.

14. Embedded External Services and Social Media Content

The Company’s website may contain content, maps, videos, social media posts, reservation buttons, or links provided by external services, including:

  • Google Maps
  • YouTube
  • Instagram
  • JTB BÓKUN
  • Other social media platforms and external services

When customers view or use such embedded content, the relevant external service providers may collect information including:

  • IP address
  • Cookies
  • Device information
  • Browser information
  • Browsing history
  • Login status for the external service
  • Information regarding the viewing of and interaction with the content

For details regarding the handling of personal information by external services, please refer to the privacy policies established by the respective service providers.

15. Email Communications

The Company does not currently use a third-party email newsletter distribution service.

Emails sent by the Company to customers are primarily used for the following purposes:

  • Accepting and confirming reservations
  • Modifying or cancelling reservations
  • Providing information before a store visit
  • Responding to inquiries
  • Communicating regarding payments or refunds
  • Contacting customers regarding lost property, returns, overdue items, or other necessary matters

When the Company sends emails for advertising or promotional purposes, it will comply with applicable laws and obtain prior consent where required.

16. Spam Prevention Measures

The Company’s website does not currently use Google reCAPTCHA or any other external spam prevention service.

If the Company introduces an external service in the future to prevent spam or unauthorized access, it will update this Privacy Policy.

17. Handling of Photographs and Videos

Photographs and videos taken by the Company as part of its photography services are handled for the following purposes:

  • Providing photography services
  • Selecting, editing, and retouching photographs and videos
  • Delivering photographs and videos to customers
  • Responding to inquiries regarding photography
  • Temporarily backing up data in preparation for possible data loss
  • Using photographs and videos for advertising or promotional purposes when separate consent has been obtained from the customer

The handling of photographs and videos for delivery to customers is treated separately from their use on the Company’s website, social media accounts, advertisements, or other promotional media.

When the Company uses a customer’s photographs or videos in advertisements, on social media, on its website, in brochures, or in other promotional materials, it will, in principle, obtain the customer’s prior consent.

Customers may request, through a method designated by the Company, that future publication or use be discontinued.

However, complete removal may not be possible for materials that have already been printed or distributed, information reposted by third parties, or media from which deletion is technically difficult.

18. Requests for Disclosure, Correction, Deletion, Suspension of Use, and Other Measures

Under the Act on the Protection of Personal Information and other applicable laws and regulations, customers may make the following requests regarding their personal data held by the Company:

  • Notification of the purposes of use
  • Disclosure
  • Correction
  • Addition
  • Deletion
  • Suspension of use
  • Erasure
  • Suspension of provision to third parties
  • Disclosure of records concerning provision to third parties

Upon receiving a request, the Company will respond in accordance with applicable laws and regulations after confirming that the requester is the customer concerned or a duly authorized representative.

The Company may be unable to comply with all or part of a request in the following circumstances:

  • When the Company is not legally required to comply
  • When compliance may harm the life, physical safety, property, or other rights or interests of the customer or a third party
  • When compliance may materially interfere with the proper conduct of the Company’s business
  • When compliance would violate another law or regulation
  • When the Company is unable to verify that the requester is the customer concerned or a duly authorized representative

19. Contact Information Regarding Personal Information

For inquiries, requests for disclosure or other measures, complaints, or consultations regarding the handling of personal information, please contact the following:

Operating Company:
CHICK Inc.

Store Name:
Kyoto Kimono Rental mimosa

Address:
362-2 Masuyacho, Higashiyama-ku
Kyoto-shi, Kyoto 605-0826
Japan

Website:
https://mk-mimosa-e.top

Email:
kimono.mimosa01@gmail.com

Telephone:
075-600-0422

Business Hours:
8:00 a.m. to 7:00 p.m.

Depending on the nature of the inquiry, the Company may request information or documentation to verify the identity of the requester.

20. Changes to This Privacy Policy

The Company may amend this Privacy Policy as necessary due to changes in applicable laws and regulations, changes to its services, the introduction or modification of external services, or other circumstances.

If the Company makes any material changes, it will provide notice by publishing the revised policy on its website or through another appropriate method.

The revised Privacy Policy will take effect on the date it is published on the Company’s website or on a separately specified effective date.

Established: July 22, 2026
Last Updated: July 22, 2026

Kyoto Kimono Rental mimosa
CHICK Inc.